Webhook: Ligação

Disponível no webhook e no /events.

Oferta, aceite e fim da ligação num evento só (call.updated), com status.

uazapi

call: Oferta de chamada recebida

{
  "EventType": "call",
  "owner": "5511999999999",
  "token": "INSTANCE_TOKEN",
  "BaseUrl": "https://seu-servidor.example",
  "instanceName": "Atendimento",
  "type": "Call",
  "fromMe": false,
  "wasSentByAPI": false,
  "sender_pn": "5511888888888@s.whatsapp.net",
  "event": {
    "From": "5511888888888@s.whatsapp.net",
    "Timestamp": "2026-09-08T12:00:00Z",
    "CallCreator": "5511888888888@s.whatsapp.net",
    "CallID": "CALL_EXEMPLO",
    "GroupJID": "",
    "RemotePlatform": "android",
    "RemoteVersion": "versão-do-cliente",
    "Data": {
      "Tag": "offer"
    }
  },
  "callState": "offered"
}

call: Encerramento da mesma chamada

{
  "EventType": "call",
  "owner": "5511999999999",
  "token": "INSTANCE_TOKEN",
  "BaseUrl": "https://seu-servidor.example",
  "instanceName": "Atendimento",
  "type": "Call",
  "fromMe": false,
  "wasSentByAPI": false,
  "event": {
    "From": "5511888888888@s.whatsapp.net",
    "Timestamp": "2026-09-08T12:01:00Z",
    "CallCreator": "5511888888888@s.whatsapp.net",
    "CallID": "CALL_EXEMPLO",
    "GroupJID": "",
    "Data": {
      "Tag": "terminate"
    }
  },
  "callState": "terminated"
}

call: Registro de chamada de saída concluída

{
  "EventType": "call",
  "owner": "5511999999999",
  "token": "INSTANCE_TOKEN",
  "BaseUrl": "https://seu-servidor.example",
  "instanceName": "Atendimento",
  "type": "CallLog",
  "fromMe": true,
  "isGroup": false,
  "event": {
    "callID": "CALL_EXEMPLO",
    "callResult": 0,
    "isIncoming": false
  }
}

Orkesio

call.updated: Ligação

Página do evento.

{
  "id": "evt_01JAB3K9ZQ7V0M4T8R2X6WYD5H",
  "type": "call.updated",
  "created_at": "2026-10-17T12:00:00.000Z",
  "inbox": {
    "id": "r0269625d29bfbd",
    "name": "loja",
    "phone": "5511888888888",
    "channel": "whatsapp_web"
  },
  "data": {
    "id": "B1C2D3E4",
    "chat": {
      "id": "5511999999999@s.whatsapp.net",
      "lid": "123456789012345@lid",
      "type": "direct"
    },
    "author": {
      "id": "5511999999999@s.whatsapp.net"
    },
    "direction": "in",
    "video": false,
    "status": "offered",
    "at": "2026-10-17T12:00:00.000Z"
  }
}

call.log: Registro de ligação

Página do evento.

{
  "id": "evt_01JAB3K9ZQ7V0M4T8R2X6WYD5H",
  "type": "call.log",
  "created_at": "2026-10-17T12:00:00.000Z",
  "inbox": {
    "id": "r0269625d29bfbd",
    "name": "loja",
    "phone": "5511888888888",
    "channel": "whatsapp_web"
  },
  "data": {
    "message": {
      "id": "3EB0A1B2C3D4E5F60718",
      "chat_id": "5511999999999@s.whatsapp.net",
      "author": {
        "id": "5511999999999@s.whatsapp.net",
        "phone": "5511999999999",
        "lid": "123456789012345@lid",
        "name": "Maria"
      },
      "direction": "in",
      "sent_at": "2026-10-17T12:00:00.000Z",
      "type": "call",
      "video": false,
      "result": "missed",
      "device": "android"
    },
    "chat": {
      "id": "5511999999999@s.whatsapp.net",
      "lid": "123456789012345@lid",
      "type": "direct",
      "name": "Maria Souza"
    }
  }
}